MOST ASKED QUESTIONS

MOST ASKED QUESTIONS

What is your return policy?

Please note that following the guidance from local authorities, Sephora stores in the United Arab Emirates / Kingdom of Saudi Arabia are now closed until further notice. In light of this we are extending our standard return and exchange policy to 14 days after stores reopen.

The products you purchased online can be exchanged or returned at any Sephora store in the United Arab Emirates/Kingdom of Saudi Arabia.

Please make sure to bring your invoice (received by email or available to download from your online account), and a Sephora staff member will assist with processing your return or exchange in store.

All products must be returned to us, unused and with all Sephora tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 30 (thirty) days from date of online purchase.

For sale and discounts, products can be exchanged or returned within 14 (fourteen) days from date of online purchase.

We will not accept any returns for products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted.

Original shipping and handling costs are non-refundable unless the items are defective or damaged.