TERMS & CONDITIONS OF SEPHORA LOYALTY PROGRAM
- 1. Purpose of the loyalty program
- 2. Subscription to the loyalty program
- 3. Conditions of use of the loyalty program
- 4. Personal information and data
- 5. Benefits of the loyalty program
- 6. Sephora's rights
- 7. Suspension and deactivation
- 8. Liability
The SEPHORA Beauty Pass loyalty program (the "Loyalty Program") has been introduced by Sephora Middle East FZE, a free zone company duly incorporated under the laws of Dubai, United Arab Emirates, having its registered offices at PO Box 18536, Dubai, United Arab Emirates. The Loyalty Program is applicable only to any e-commerce website operated by Sephora or any of its affiliates and to Sephora stores in the United Arab Emirates, Kingdom of Saudi Arabia, State of Qatar, Kingdom of Bahrain and State of Kuwait (the "Sephora Stores").
This Loyalty Program allows SEPHORA loyalty members to accumulate points on purchases made at Sephora Stores, entitling them to benefit from various offers and promotions.
There are three Beauty Pass available as part of the Loyalty Program:
- The SEPHORA White Beauty Pass (the "White Beauty Pass")
- The SEPHORA Black Beauty Pass (the "Black Beauty Pass")
- The SEPHORA Gold Beauty Pass (the "Gold Beauty Pass")
It being understood that:
The White Beauty Pass and Black Beauty Pass will not consist in a physical card but a digital pass number.
Gold Beauty Pass will consist in a physical card.
A customer who subscribes to the Loyalty Program (the "Loyal Customer") will be given a Sephora Beauty Pass on which he/she will accumulate points on the Beauty Pass when products are purchased in Sephora Stores, and can be used to benefit from various offers.
The Beauty Pass are strictly reserved to customers who have a physical address in the United Arab Emirates, Kingdom of Saudi Arabia, State of Qatar, Kingdom of Bahrain and State of Kuwait (the "Territory").
If the Customer is under the age of 18 years old, a prior written authorization of his/her parents or legal guardians is required.
SEPHORA's employees are not eligible to participate to the Loyalty Program.
Each customer is entitled to subscribe to one single Beauty Pass in the Territory. Sephora reserves the right to request at any time documentation to verify the identity of a customer who wishes to subscribe to a Loyalty Program.
All information disclosed by a customer must be complete, readable and usable to benefit from the Loyalty Program. Information disclosed must be kept up to date by being updated in-store, or by visiting the website loyalty.sephora-me.com. Sephora is not responsible for the non-receipt by a Loyal Customer of a Beauty Pass or an offer or promotion due to outdated or incorrect information. Any voucher connected to this Loyalty Program which is damaged, scratched, torn or is in bad condition may be refused by Sephora at Sephora’s sole discretion.
In no event may any voucher be transferred or exchanged against cash.
The SEPHORA White Beauty Pass is freely available to any customer upon request when making a purchase in a Sephora Store or on any e-commerce website operated by Sephora or any of its affiliates. To register for the Sephora Loyalty Program, customers must complete a registration form after which their pass will be activated once forty eight (48) hours have passed.
A Sephora Black Beauty Pass will be sent by email to the Sephora White Beauty Pass member once he/she has accumulated two hundred (200) points on his/her Sephora White Beauty Pass (hereinafter referred to as the "Eligible Loyal Customer"). Even once the Eligible Loyal Customer has been upgraded, his/her Beauty Pass number will remain identical.
A Sephora Gold Beauty Pass (physical card) will be sent to the Sephora Black Beauty Pass member, at his/her physical address, once he/she has accumulated one thousand five hundred (1500) points on his/her Sephora Black Beauty Pass while purchasing products in the Sephora Stores within a twelve (12) month period (hereinafter referred to as the "Eligible Gold Customer). Once the Eligible Gold Customer is a Gold Beauty Pass member, he/she may present either his/her physical card or give his/ her Beauty Pass number.
Beauty Pass is personal to Beauty Pass member and cannot be transferred to or used by another person.
The benefits offered by a Beauty Pass can be taken advantage of only upon presentation of the Beauty Pass number while purchasing products from Sephora Stores.
A Beauty Pass member must use his/her Beauty Pass in strict compliance with these terms and conditions. If Sephora suspects that a Beauty Pass member is not complying with these terms and conditions, it reserves the right to suspend or terminate the Beauty Pass at its sole discretion.
As part of the Loyalty Program subscription, Sephora will collect personal data about the subscribing Loyal Customer. This information will be used by Sephora in order to enable Sephora to provide the Loyalty Program, for example, in order to:
Keep track of the Loyal Customer’s purchase records;
Allocate points according to those purchase records;
Inform the Loyal Customer about promotions, news, brand offerings etc.;
Update Sephora’s profiling of the Loyal Customer’s preferences so that Sephora may tailor its products and services to better serve its customers throughout the Territory.
Sephora may from time to time, share such data with sub-contractors, consultants, agents and affiliated companies within the Territory for the purposes mentioned above. In this context, Sephora may also transfer such information outside the Territory for the purposes mentioned to the following:
Sephora’s sub-contractors, consultants, agents, and other providers who need to have access to the information in order to fulfill their obligations and deliver their services;
Sephora’s subsidiaries, sister companies and affiliated companies outside the Territory; and
Companies which belong to the Sephora Group and/or LVMH Group, and notably SEPHORA SAS in Middle East.
Loyal Customers who wish to have access, amend or delete any data relating to him/her, may do so in-store, or by visiting the website loyalty.sephora-me.com. Loyal Customers may also have access to any data relating to him/her on the Sephora application, it being understood that such information may not be amended on the Sephora application itself.
Sephora may save any data collected from its Loyal Customers as long as necessary for the purpose of the Loyalty Program. However, if a person ceases to be a member of the Loyalty Program, Sephora may delete the data related to him/her from the database earlier.
Sephora shall be entitled to disclose any information or data collected from a Loyal Customer to the following entities:
Sephora’s lawyers for purposes of legal advice, settlement of dispute or litigation to protect Sephora’s interest;
Persons involved in collecting a debt owed by that customer/member to Sephora;
Persons identified in a Court subpoena in compliance with any Court subpoena;
Any government institution who has made a lawful request for such data;
To a statistician for scholarly or research purposes; or
Where such disclosure is required by law.
The Sephora Loyalty Programme is reserved for persons more than 18 years of age .
If Sephora finds out that the same person holds several Cards of the Sephora Loyalty Programme, the data and benefits of the member shall only be registered once in the same single Card and the superfluous cards shall be deactivated and the points and benefits in duplicate removed therefrom. It is specified that a member can at any time go to his customer space on the sephora.ae Internet site, the Sephora Middle East mobile application (available on Iphone and Android) or in a store in order to update his personal information .
Purposes. Sephora keeps the information concerning the history of the purchases of the member and of the use of the services when the latter presents or enters his Sephora Beauty Pass number. This conservation is necessary to manage the eligibility of the member for the different benefits of the Sephora Loyalty Programme and to ensure its proper execution. Furthermore, this information is used to send to the member the offers, news or personalised advertisements according to his previous purchases and/or interests. This information is combined with that collected at the time of the interactions with other Sephora services in order to refine the profile and the knowledge of the member.
When the member has accepted the placement of cookies on the sephora.ae Internet site or on the Sephora Middle East mobile application (available on Iphone and Android), this data is also combined with the browsing data. This combining allows Sephora to display targeted advertisements on the sephora.ae Internet site or on the Sephora Middle East mobile application (available on Iphone and Android), as well as on the sites of third parties.
This information also allows Sephora for its own legitimate interests to improve its knowledge of the preferences of the member.
Right of the members. The member can at any time verify and/or modify the personal data entered in his account by going to his page my “account” of the sephora.ae Internet site or on the Sephora Middle East mobile application (available on Iphone and Android).
He can also exercise his rights of access, rectification and portability in writing:
– by e-mail to the following address: firstname.lastname@example.org
Additional information. For more complete information concerning the processing of his personal data, the member is invited to read the Personal Data and Cookies Charter of Sephora available on the Sephora site.
The White Beauty Pass allows its member to access the White Beauty Pass Program and to earn and accumulate points while purchasing products in Sephora Stores or on any e-commerce website operated by Sephora or its affiliates.
Once activated, points will accumulate on the White Beauty Pass when its number is presented upon purchasing products in Sephora Stores. One point will accumulate for every:
ten (10) United Arab Emirate Dirham (AED) spent on purchases in the United Arab Emirates
ten (10) Saudi Riyals (SAR) spent on purchases in the Kingdom of Saudi Arabia
ten (10) Qatari Riyals (QAR) spent on purchases in the State of Qatar
one (1) Bahraini Dinar (BHD) spent on purchases in the Kingdom of Bahrain
zero point eight (0.8) (KWD) spent on purchases in the State of Kuwait
The Black Beauty Pass allows its member to access the Black Beauty Pass Program and to earn and accumulate points while purchasing products in Sephora stores, or on any e-commerce website operated by Sephora or its affiliates.
Sephora Black Beauty Pass members will receive a "welcome email" along with a voucher equal to two hundred (200) points accumulated on his/her White Beauty Pass which can be redeemed against one (1) gift from a selection made available by Sephora.
Afterwards, each time the Black Beauty Pass member accumulates a further two hundred (200) points, he/she will automatically receive a new voucher by email which can be redeemed against one (1) gift from a selection made available by Sephora.
The gift selection is subject to stock availability.
Customers eligible for the Sephora Gold Beauty Pass will receive by courier their Gold Beauty Pass (including a physical card) in a "Welcome Pack". The Gold Beauty Pass allows its member to access the Gold Beauty Pass Program and to earn and accumulate points while purchasing products in Sephora Stores, or on any e-commerce website operated by Sephora or its affiliates.
Each time a Gold Beauty Pass member accumulates two hundred (200) points, he/she will automatically receive a new voucher by email which can be redeemed against one (1) gift from a selection made available by Sephora.
In addition to this, every time the Loyal Customer reaches a threshold of one thousand (1,000) points, he/she will automatically receive a voucher by email that he/she can redeem against one "VIP Privilege" from a selection of gifts made available by Sephora.
The gift selection is subject to stock availability.
The Gold Beauty Pass member shall provide Sephora with his/her correct delivery address in order for Sephora to schedule the delivery of his/her Gold Beauty Pass.
5.4 Common provisions to both White Beauty Pass Program, Black Beauty Pass Program and Gold Beauty Pass Program:
To benefit from the advantages offered by the Loyalty Program:
If a customer is in possession of a physical white or black card he/she can still present it in our Sephora stores.
If a customer has been given a Beauty Pass number he/she can give this number in our Sephora stores
If a customer is a gold member, he/she can either present his/her physical card or give his/her Beauty Pass number.
The points accumulated while purchasing products in the Sephora Stores cannot be transferred from the Loyal Customer to any other person nor can they be exchanged for cash.
In case of claim of reimbursement, Sephora reserves the right to deduct the points credited to the Beauty Pass account associated with the product in relation to which the reimbursement is requested.
The number of points accumulated on a Beauty Pass can be checked by the Loyal Customer:
By asking a cashier at a Sephora Store;
On Sephora Application;
By calling our customer care line;
Benefits offered to a Beauty Pass member may vary depending on the information supplied by him or her due to the fact that some benefits can only be communicated via certain means (postal address, email or SMS).
During sales and promotional periods, the Loyal Customer can accumulate points but may not be permitted to redeem points on discounted merchandise.
Loyal Customer will be sent news and special offers by mail, email or sms.
In the event a Loyal Customer no longer wishes to receive such news and offers, he/she is entitled to unsubscribe on-line.
The benefits offered to the holder of a card of the Sephora Loyalty Programme can vary according to the information transmitted by the latter and his communication preferences (postal address and/or e-mail and/or SMS). In this framework, it is expressly specified that the obtaining of certain benefits is tied to the means of communication chosen by the member.
Sephora may modify these terms and conditions at any time in its sole discretion.
Sephora may inform the Loyal Customer of changes to these terms and conditions via mail, email or at loyalty.sephora-me.com. Beauty Pass members should regularly check the website for the latest version of these terms and conditions.
Sephora reserves the right to amend, suspend or terminate the Loyalty Program for any reason at any time. In the event that Sephora decides to terminate the Loyalty Program, all Loyal Customers will be informed by means of the contact information supplied by them. The Loyal Customer will then have thirty (30) days to redeem any benefits otherwise the accumulated points will be lost. In the event of termination and/or suspension of the Loyalty Program, Sephora will not be held liable for any unused points. Furthermore, the Loyal Customer will have no legal recourse whatsoever against Sephora in this respect and will not be entitled to any compensation in the event of modification or termination of the Loyalty Program.
Loyal Customers must comply with the general conditions set out in these terms and conditions, and should adopt a fair behavior towards Sephora. Accordingly, Sephora reserves the right to suspend the Beauty Pass or to permanently disable a Beauty Pass of a Loyal Customer (and therefore to cancel the benefits related to such Beauty Pass) by notifying the Loyal Customer in the event he/ she abuses a Beauty Pass or otherwise harms Sephora. In such a case the Loyal Customer will not be entitled to any compensation whatsoever, particularly in the following cases:
In the event of fraud, attempted fraud or theft by the Loyal Customer in any Sephora Store; or
In the event of misuse of a Beauty Pass by the Loyal Customer; or
In the event of conduct by the Loyal Customer that is likely to disrupt the operation of the Loyalty Program or the operation of any Sephora Store; or
In the event of abnormally high number of transactions of purchases made on the same day and/ or consecutive days; or
In case of default of payment which has not been remedied by the Loyal Customer within one (1) month following the notification from Sephora in this respect; or
More generally, in the event of non compliance by the Loyal Customer with these terms and conditions.
Loyal Customers who require Sephora to delete their data from Sephora’s database must surrender their Beauty Pass and will lose any loyalty points accumulated on that Beauty Pass.
In the event the Loyal Customer does not use their Beauty Pass for a twelve (12) month consecutive period, Sephora may decide to deactivate the Beauty Pass and the accumulated points will be lost. Sephora will notify the Loyal Customer that his or her card has been deactivated and if he/she does not use their Beauty Pass within thirty (30) days following such notification, the Beauty Pass will be deactivated permanently.
All Beauty Pass (when consisting in a physical card) remain the property of Sephora and must be returned upon request.
Sephora is not responsible for any, direct or indirect, consequences or problems in regard to the Loyalty Program. Nevertheless, Sephora will use its best efforts to ensure that the Loyal Customer can benefit from its accumulated points in case of malfunction of the Loyalty Program.
When the Beauty Pass consist in a physical card and in the event the Loyal Customer loses his/her Beauty Pass, or his/her Beauty Pass has been stolen, then the Loyal Customer must inform Sephora by contacting Sephora at the following address:
If the Loyal Customer was holding a Sephora Gold Beauty Pass, Sephora will send the Loyal Customer a new Sephora Gold Beauty Pass (including a physical card) to the physical address which was supplied by him/her to Sephora as soon as possible. Any previously accumulated points on that lost/ stolen Gold Beauty Pass will be transferred to the new Beauty Pass.
CUSTOMER CARE LINE
For any question about your Sephora Beauty Pass Program and related account, our customer care line is available daily from 9AM – 9PM.
From KSA: +971 4 45 08 443
You can also email us at email@example.com